About our store and the history of its opening.
Chapter One: The Story Behind the Glow
It began with a simple notion: light and scent possess the magic to transform a space and a mood in an instant.
iscandle.com is more than just a shop; it is born of passion. Founder Ken, inspired by a journey and dissatisfied with industrial fragrances, discovered a dearth of truly pure, well-designed, and eco-friendly candles and moulds on the market.
We believe lighting a candle should be a sensory celebration, not an environmental burden; crafting it yourself should be joyful and creative, not complicated or compromised. So we decided to create it ourselves.
Chapter Two: Crafted with Care, Not Compromise
Purity remains our unwavering commitment.
Sourced Ingredients: We insist on using only 100% natural soy wax/beeswax, pure cotton wicks, and premium-grade fragrance oils. This ensures cleaner burning, longer-lasting scent, and gentler care for you and your family's wellbeing.
Environmental Responsibility: From recyclable glass containers to biodegradable packaging materials, every choice we make aims to minimise our footprint on the planet. We pledge to leave no trace on this beautiful journey.
Exceptional Craftsmanship: Each product is meticulously hand-poured by our artisans. Our dedication to detail is evident in the uniform wax body, stable burn, and enduring fragrance release.
Chapter Three: Our Vision (More Than Light)
We aspire to transcend merely selling products.
Our mission is:
To create moments of tranquillity for you: In a chaotic world, we offer a personalised healing ritual where warm candlelight and enchanting scents become your daily sanctuary.
To ignite your creativity: Providing every DIY enthusiast and artisan with premium, user-friendly, and delightful moulds and materials, empowering each person to become the artist of their own life.
To deliver gifts with warmth: We believe a handcrafted or thoughtfully chosen candle is the perfect vessel for conveying care, celebration, and remembrance.
Chapter Four: Join Our Community
Your support keeps our flame burning.
Thank you for taking the time to learn about our story. Each purchase you make is an affirmation of our philosophy and fuels our journey forward.
Explore our collection to find the candle that will illuminate your space or the mould that sparks your creativity. Don't forget to tag us on social media and share your creations and moments with us.
You are not merely our customer, but a partner in crafting beautiful living atmospheres together.
Some of your questions answered here.
We get a lot of questions about our course. You can get any answers in no time here.
We firmly believe that true luxury originates from nature and returns to the body and mind. This is why we insist on using 100% natural soy wax as our core ingredient. It is not merely a choice, but a solemn commitment to your wellbeing and our shared planetary home.
🌱 For you, purer care
Clean Burning: Derived from plants, soy wax produces minimal soot and smoke when burned, preventing walls from blackening and reducing airborne particles. This ensures safer breathing for you and your family.
Pure Fragrance: Soy wax's low-temperature, slow-burn properties release each layer of essential oil fragrance gently and evenly, delivering a richly layered, long-lasting immersive aromatic experience.
Longer Burn Time: Compared to paraffin wax, soy wax burns up to 50% longer, meaning you enjoy extended cosy moments for better value.
🌍 For the Earth, a kinder choice
Renewable Resource: Soybeans are a renewable agricultural crop, unlike petroleum derivatives (such as paraffin). We support sustainable farming practices.
Biodegradable: Accidental spills can be easily cleaned with soap and hot water. Crucially, it biodegrades harmlessly in the environment.
Carbon-neutral commitment: Soy plants absorb carbon dioxide during growth, helping reduce greenhouse gases and making it an eco-friendly, carbon-neutral material.
We believe that a wonderful experience begins the moment you open the box. Therefore, we package each product as if it were a gift, ensuring it arrives in perfect condition while upholding our commitment to environmental protection.
🕯️ Step One: Robust Protection
Your candle's journey begins in our workshop. Each candle is carefully secured:
Customised Cardboard Liners: We design bespoke dividers and liners for glass jar candles, anchoring them securely at the centre of the packaging to prevent movement and impact during transit.
Bubble wrap protection: For more delicate, fragile candle moulds, we use recyclable bubble wrap for careful wrapping, providing cushioning protection for fragile edges and details.
🌱 Step Two: Eco-Friendly Filling Materials
We reject single-use plastic foam. To fill void spaces within the box and ensure absolute safety, we select:
Recycled Paper Filling: We employ shredded recycled kraft paper or crumpled craft paper as filling material. These offer excellent cushioning properties while being fully recyclable and biodegradable.
(Optional) Biodegradable Puffy Pads: Occasionally, we employ compostable puffy pads made from cornstarch. These dissolve harmlessly in water, posing no environmental risk.
📦 Step Three: Final Outer Packaging Selection
We select high-strength, recyclable kraft cardboard boxes appropriate for each order size. All boxes are sealed with paper tape, ensuring the entire packaging system is uniformly recyclable and pollution-free.
🎁 A Perfect Gift Ready to Present
We understand your purchase may be a thoughtful gesture. Hence, our default packaging style is minimalist, refined, and imbued with a sense of occasion.
What you receive is not merely a parcel, but a beautifully presented gift ready to unwrap and enjoy.
(Optional Service) For gifts to others, please leave a note at checkout and we can handwrite a complimentary gift card for you.
♻️ Our Eco-Friendly Commitment: Zero Plastic Packaging
We pledge that throughout your entire unboxing experience, you'll encounter virtually no plastic materials. From fillers to tape, we strive to select earth-friendly solutions, allowing you to enjoy your purchase while contributing to environmental protection.
Thank you for supporting our small yet steadfast commitment.
Thank you for choosing iscandle.com products. To help you enjoy the best and safest fragrance experience, please read the following precautions carefully before use.
🔥 Burning Safety (Safety First)
Never leave burning candles unattended: Never leave a lit candle unattended. Always extinguish all candles before leaving the room or going to sleep.
Keep away from children and pets: Place burning candles out of reach of children and pets.
Place on a suitable heat-resistant surface: Position candles on a sturdy, heat-resistant flat surface, away from edges, and avoid placing them on furniture such as televisions or bookshelves.
Keep away from flammable materials: Ensure candles maintain a minimum safe distance of 10 centimetres (4 inches) from any flammable items, including curtains, bedding, paper, wood, etc.
Ensure adequate ventilation: Burn candles in well-ventilated areas, avoiding placement near draughts (such as air vents, fans, or open windows) to prevent flickering flames or accelerated uneven burning.
Extinguish with care: Use a candle snuffer or wick trimmer to extinguish the flame, or employ a candle dome. Never blow out candles, as this may cause wax splatter or produce smoke.
✨ For the Best Burn
The Initial Burn is Crucial: When lighting the candle for the first time, ensure it burns for at least 1-2 hours, or until a layer of melted wax covers the entire surface. This prevents ‘tunnelling’ (where only the centre burns) and extends the candle's lifespan.
Trim the Wick: Before each lighting, trim the wick to approximately 0.6 cm (1/4 inch) in length. An excessively long wick produces an overly tall flame, black smoke, and accelerates consumption.
Burn Time: It is recommended not to burn for more than 4 hours at a time. After this duration, extinguish the candle and allow it to cool for at least 2 hours before relighting.
Discontinuing Use: Cease burning when approximately 0.5 cm (1/2 inch) of wax remains to prevent the glass container from cracking due to overheating.
Cleaning the Container: After burning, the candle holder will be hot. Allow it to cool completely before moving or cleaning.
🧴 Mould Usage and Maintenance (For Candle Moulds)
Cleaning and Drying: Before use, ensure moulds are thoroughly cleaned and dried to prevent mould release issues.
Heat Resistance: Whilst our silicone moulds withstand high temperatures, never place them directly over open flames or electric stoves. Use a double boiler method to melt wax.
Demoulding Technique: Once the candle has fully cooled and set, gently bend or stretch the mould to release the candle easily. Never attempt to remove the candle while it is still warm.
Cleaning: After use, wash the mould with warm water and mild soap. Allow it to air dry thoroughly before storing.
⚠️ Important Reminder
Should you observe an excessively high flame, frequent flickering, or black smoke emission, extinguish the candle immediately. Allow it to cool, inspect and trim the wick before relighting.
Always adhere to all labelling instructions on the product.
Thank you for taking the time to read these guidelines. Safety and enjoyment are equally important – may you savour every moment of warmth our products bring.